At Cooper Cable Company, we stand behind the quality and durability of our cables. If you are not fully satisfied with your purchase, we’re here to help.
Returns
- Returns are accepted within 30 days of purchase with proof of purchase (receipt or order confirmation).
- Items must be unused, in original condition, and in the original packaging.
- Returns that show signs of use, damage, or alteration may not be accepted.
Exchanges
- If you receive a defective or damaged product, we will replace it at no cost to you.
- Exchange requests must be made within 30 days of delivery.
Refunds
- Once your return is received and inspected, we will notify you.
- Approved refunds will be issued to your original payment method within 5-7 business days.
- Shipping fees are non-refundable unless the product is defective or damaged.
Warranty
Our cables are built to last. We offer a 1-year limited warranty against defects in materials and workmanship. This warranty does not cover normal wear and tear, improper use, or accidental damage.
How to Start a Return or Exchange
- Contact us at sales@coopercable.com with your order number and reason for return.
- We will provide instructions and a return authorization (RA) number.
- Ship the item back to us following the provided instructions.